Refund Policy

Refund Policy - Puravidabracclets

At Puravidabracclets, we want you to be fully satisfied with your purchase of our handcrafted bracelets. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility requirements, processing timelines, and exceptions. By placing an order with us, you agree to comply with the guidelines below.

1. Refund Eligibility

To qualify for a refund, your request must meet the following criteria:
  • Timeframe: The refund request must be initiated within 60 days of the delivery date of your order. Requests submitted after this window will not be processed.
  • Item Condition: The bracelet(s) must be in their original, unused, and undamaged condition. This includes:
    • All original tags, packaging, and authenticity certificates (if included) must be intact and unaltered.
    • No signs of wear, scratches, tarnishing, or damage (e.g., broken beads, bent metal, missing stones) caused by use.
    • For personalized or custom-engraved bracelets: Refunds are only available if the item arrives with a manufacturing defect or incorrect personalization (e.g., wrong initials, incorrect birthstone) caused by our error. Custom items with no defects or errors are non-refundable.
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) when requesting a refund.

2. How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Service: Reach out to our team at [email protected]. Include the following details:
    • Your full name and contact information (email, phone number).
    • Order number and delivery date.
    • Reason for the refund (e.g., “item does not match description”, “manufacturing defect”).
    • Photos of the item (including tags, packaging, and any defects, if applicable) to verify condition.
  1. Receive Return Authorization (RA): After reviewing your request, we will email you a Return Authorization (RA) number and a pre-addressed return shipping label (if the refund is due to our error, e.g., wrong item, defect). For non-error-related returns, you are responsible for covering return shipping costs.
  1. Ship the Item Back: Package the bracelet securely (preferably in the original packaging) and clearly mark the RA number on the outer envelope/box. Ship the item to the address provided in the RA email. We recommend using a trackable shipping service to ensure delivery—Puravidabracclets is not liable for lost or misplaced return packages.
  1. Return Inspection: Once we receive your returned item, our team will inspect it to confirm it meets eligibility requirements. We will notify you via email of the inspection result (approval or rejection) within 2–3 business days of receipt.

3. Refund Processing

  • Approved Refunds: If your refund is approved, we will process it within 5–10 business days of the inspection approval. The refund will be issued to the original payment method used for the order (e.g., credit card, PayPal account).
  • Refund Timing: The time it takes for the refund to appear in your account depends on your payment provider:
    • Credit/debit cards: 1–5 business days (varies by bank).
    • PayPal: 3–7 business days.
  • Non-Refundable Amounts:
    • Original shipping costs are non-refundable, except in cases where the refund is due to our error (e.g., wrong item shipped, manufacturing defect). Since Puravidabracclets offers global free shipping on all orders, this typically only applies if you paid for expedited shipping (where available).
    • Return shipping costs you incur (for non-error-related returns) are not refundable.

4. Special Cases & Exceptions

  • Damaged or Defective Items: If you receive a bracelet that is damaged during shipping or has a manufacturing defect, contact us within 48 hours of delivery. We will arrange for a free replacement or full refund (including return shipping) after verifying the damage with photos.
  • Incorrect or Missing Items: If you receive the wrong item or part of your order is missing, notify us within 3 business days of delivery. We will send the correct item at no cost to you or process a full refund, as requested.
  • Final Sale Items: Any items marked as “Final Sale” on our website are non-refundable and non-returnable, unless they arrive damaged or defective.
  • Lost or Stolen Orders: If your order is lost or stolen during delivery (per tracking information), contact us immediately. We will work with the shipping carrier to resolve the issue and offer a replacement or full refund if the package is confirmed lost.

5. Refund Rejections

Your refund request may be rejected if:
  • The item is returned after the 60-day window.
  • The item is used, damaged (due to customer use), or missing tags/packaging.
  • No RA number is provided with the return package.
  • The returned item does not match the original order (e.g., wrong style, size).
  • The refund request is for a custom/personalized item with no defects or errors.
If your refund is rejected, we will notify you via email and offer to ship the item back to you (at your expense) or donate it to a charitable organization (with your consent).

6. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or customer needs. Any revisions will be posted on this page, with a “Last Updated” date at the top to indicate when changes took effect. Your continued use of our services after updates are posted constitutes acceptance of the revised policy.

7. Contact Us

If you have questions, concerns, or need assistance with a refund request, contact our customer service team:
Thank you for choosing Puravidabracclets. We are committed to resolving refund requests fairly and efficiently to ensure your satisfaction.