Terms of Purchase

Terms of Purchase - Puravidabracclets

These Terms of Purchase govern your use of the Puravidabracclets website (www.puravidabracclets.com) and any purchases of our bracelet collections. By placing an order on our platform, you agree to comply with and be bound by these terms. We recommend reviewing them carefully before completing your purchase.

1. Order Placement & Confirmation

  • Eligibility: To place an order, you must be at least 18 years old or have the consent of a parent/legal guardian, and provide accurate, complete, and current information (including shipping address, contact details, and payment information) during checkout.
  • Order Submission: When you submit an order, it constitutes a binding offer to purchase the selected bracelets. We reserve the right to accept or reject your order at our discretion—for example, if items are out of stock, pricing contains errors, or we suspect fraudulent activity.
  • Order Confirmation: Upon accepting your order, we will send a confirmation email to the address you provided. This email will include your order number, item details (style, quantity, price), shipping address, and total amount paid. The order is only confirmed once this email is sent; prior to that, we do not guarantee availability of requested items.
  • Order Modifications/Cancellations: To modify or cancel an order, contact our customer service team at [email protected] within 24 hours of order placement. We cannot guarantee changes or cancellations after this window, as orders may begin processing immediately to meet our shipping timeline.

2. Pricing & Payment

  • Currency: All prices on the Puravidabracclets website are listed and processed exclusively in United States Dollars (USD). No other currencies are accepted for payment, and any currency conversion (if applicable) will be handled by your payment provider or financial institution, subject to their respective rates and fees.
  • Payment Methods: We accept the following secure payment options to ensure a smooth transaction:
    • Major credit cards: Visa, Mastercard, American Express, and Discover (all transactions are encrypted via SSL technology to protect your financial data).
    • Debit cards with Visa or Mastercard logos (subject to authorization by your card issuer).
    • PayPal: A trusted digital payment platform that allows you to pay using your PayPal balance, linked bank account, or credit/debit card without sharing sensitive information with us.
  • Payment Authorization: Your payment method will be authorized at the time of order placement to verify sufficient funds or credit availability. If authorization fails (e.g., insufficient funds, expired card, or security restrictions), your order will be canceled, and we will notify you via email to resolve the issue.
  • Pricing Errors: We strive to ensure all product prices are accurate, but errors may occasionally occur. In the event of a pricing mistake, we reserve the right to correct it and notify you—you may then choose to proceed with the corrected price or cancel the order, with no obligation to purchase.

3. Shipping & Delivery

  • Processing Time: We process and prepare orders for shipment within 1–3 business days of order confirmation. Business days exclude weekends (Saturday, Sunday) and major holidays (e.g., Christmas, Thanksgiving, New Year’s Day), during which processing may be delayed.
  • Delivery Timeline: After shipment, standard delivery typically takes 6–12 business days to reach your specified address. Delivery times are estimates only and may be affected by factors beyond our control, such as customs processing, local postal delays, or extreme weather conditions.
  • Shipping Notification: Once your order ships, we will send a shipping confirmation email with a tracking number (where available) to help you monitor your package’s progress.
  • Global Free Shipping: Puravidabracclets offers free standard shipping on all orders worldwide, with no minimum purchase requirement. This benefit is automatically applied at checkout—no promo codes or additional steps are needed.
  • Shipping Address Responsibility: You are responsible for providing a correct and deliverable shipping address. We are not liable for orders lost, delayed, or returned to us due to incorrect address information. If a package is returned to us for this reason, you may be required to cover reshipping costs (if you wish to have it resent).

4. Returns & Refunds

4.1 Return Policy

  • Eligibility: You may initiate a return for any unused, undamaged bracelets within 60 days of the delivery date. To be eligible:
    • Items must be in their original condition, with all tags, packaging, and authenticity certificates (if included) intact.
    • Personalized or custom-engraved bracelets are non-returnable, unless they arrive with manufacturing defects or damage caused during shipping.
  • Return Process:
    1. Contact our customer service team at [email protected] with your order number, item details, and reason for return. We will provide a Return Authorization (RA) number and detailed instructions for shipping the item back.
    1. Package the bracelet securely (preferably in the original packaging) and include the RA number on the outer label.
    1. Ship the item back to the address provided by our team. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, manufacturing defect, or damaged during delivery)—in which case we will cover return shipping and provide a prepaid label.
  • Return Inspection: Upon receiving your returned item, we will inspect it to confirm eligibility. If the item does not meet return conditions, we may reject the return and ship it back to you, with no refund issued.

4.2 Refund Policy

  • Refund Processing: Once your returned item is approved, we will process your refund within 5–10 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the order (e.g., credit card, PayPal account). The time it takes for the refund to appear in your account varies by payment provider: typically 1–5 business days for credit cards, and 3–7 business days for PayPal.
  • Non-Refundable Items: Shipping costs (if applicable, though we offer global free shipping) are non-refundable, except in cases where the return is due to our error.

5. Intellectual Property

All content on the Puravidabracclets website—including product images, descriptions, logos, and brand names—is the intellectual property of Puravidabracclets. You may not reproduce, distribute, modify, or use this content for any commercial purpose without our prior written consent.

6. Limitation of Liability

Puravidabracclets shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to lost profits, delayed use, or damage to other property) arising from your purchase or use of our bracelets, except where such liability is required by law. Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected items.

7. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in business practices, regulatory requirements, or industry standards. Any revisions will be posted on this page, with the “Last Updated” date modified to indicate when changes took effect. Your continued use of our website or placement of orders after updates constitutes acceptance of the revised terms.

8. Contact Us

For questions, concerns, or assistance related to these Terms of Purchase, contact our customer service team:
Thank you for choosing Puravidabracclets. We appreciate your trust in our handcrafted bracelet collections and are committed to providing a positive shopping experience.