Shipping Policy

Shipping Policy - Puravidabracclets

At Puravidabracclets, we strive to deliver your handcrafted bracelets to you in a timely, secure manner—while offering free shipping on all orders worldwide with no minimum purchase requirement. This Shipping Policy outlines our order processing timelines, delivery expectations, shipping methods, and important details to ensure you know what to expect when you shop with us.

1. Order Processing Time

Before your order ships, we carefully prepare and inspect each bracelet to ensure it meets our quality standards. Our standard processing time for all orders is 1–3 business days from the date of successful payment confirmation.
Business days exclude weekends (Saturday and Sunday) and major holidays recognized in the United States (e.g., Christmas Day, Thanksgiving Day, New Year’s Day, Independence Day). During peak shopping periods—such as Black Friday, Cyber Monday, or holiday seasons—processing times may be extended by 1–2 business days due to higher order volume. We will always post updates about extended processing times on our website homepage and social media channels to keep you informed.
Please note: Custom or personalized bracelets (e.g., engraved pieces, birthstone-specific designs) may require an additional 2–3 business days of processing time, as they are crafted to your unique specifications. This will be clearly noted on the product page for any custom items.

2. Global Free Shipping

Puravidabracclets offers complimentary standard shipping on every order, regardless of destination or order value. There are no hidden fees, surcharges, or promo codes required—free shipping is automatically applied to your order at checkout.
Our standard shipping relies on trusted global carriers (e.g., USPS, DHL, FedEx, or local postal services, depending on your location) to ensure reliable delivery. While we work with carriers to meet estimated timelines, please keep in mind that shipping speed may vary slightly based on your region (e.g., remote areas may take a few extra days).

3. Delivery Timeline

After your order has been processed and shipped, standard delivery typically takes 6–12 business days to reach your specified shipping address. This timeline includes transit time from our warehouse to your door and accounts for standard customs processing (for international orders).
Please note that delivery timelines are estimates, not guarantees. Factors beyond our control may cause delays, including:
  • Customs hold-ups (common for international orders, as customs processing times vary by country).
  • Local postal delays (e.g., due to high mail volume, extreme weather, or service disruptions).
  • Incorrect or incomplete shipping addresses (e.g., missing apartment numbers, misspelled city names).
We cannot be held responsible for delays caused by these external factors, but our customer service team will work with you to track your package and resolve any issues whenever possible.

4. Shipping Confirmation & Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include:
  • A unique tracking number (where available, depending on the carrier and destination).
  • A link to the carrier’s tracking page, where you can monitor your package’s progress in real time (e.g., when it leaves our warehouse, arrives at a local sorting facility, or is out for delivery).
If tracking information is not immediately available after receiving the confirmation email, please allow 24–48 hours for the carrier to update their system. If you do not receive a shipping confirmation email within 4 business days of placing your order, check your spam/junk folder first—if it’s not there, contact our customer service team at [email protected] with your order number to request an update.

5. Shipping Address Requirements

To ensure your order is delivered correctly and on time, please provide a complete, accurate shipping address during checkout. This includes:
  • Full recipient name (matching the name on any identification required for delivery, if applicable).
  • Street address (including apartment, suite, or unit number, if applicable).
  • City, state/province, and postal/zip code (double-checked for accuracy).
  • Country (clearly specified for international orders).
  • A valid phone number (optional but recommended, as carriers may use it to contact you for delivery updates).
If your order is returned to us due to an incorrect or undeliverable address, we will notify you via email. You may then choose to:
  • Provide a corrected address and have the order reshipped (at no additional cost to you, as part of our free shipping policy).
  • Cancel the order and receive a full refund (per our Refund Policy).
We cannot be held liable for lost or misdelivered orders caused by incomplete or incorrect address information.

6. Missing or Lost Packages

If your tracking information shows your package as “delivered” but you have not received it, please first:
  • Check with household members, neighbors, or building management (carriers often leave packages with trusted individuals or in secure drop-off spots, like mailrooms).
  • Verify the shipping address on your order confirmation email to ensure it’s correct.
If you still cannot locate your package within 3 business days of the “delivered” status, contact our customer service team at [email protected] with your order number and tracking number. We will file a claim with the carrier on your behalf to investigate the missing package.
If the carrier confirms the package is lost, we will either:
  • Reship your order at no cost to you.
  • Process a full refund (per our Refund Policy), whichever you prefer.

7. International Shipping Notes

For international orders, please be aware of the following:
  • Customs Duties & Taxes: Puravidabracclets’ free shipping does not cover customs duties, taxes, or fees imposed by your country’s government. These charges are the responsibility of the recipient and must be paid directly to the customs office or carrier upon delivery. We recommend checking with your local customs authority before placing an order to understand potential fees.
  • Prohibited Items: While our bracelets are legal to ship worldwide, some countries have restrictions on certain materials (e.g., specific types of metals or stones). We are not liable for orders seized by customs due to non-compliance with local regulations—please confirm your country’s import rules before purchasing.

8. Updates to This Policy

We may update this Shipping Policy from time to time to reflect changes in carrier partnerships, shipping practices, or customer needs. Any revisions will be posted on this page, with a “Last Updated” date at the top to indicate when changes took effect. Your continued use of our services after updates are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about shipping, need help tracking your package, or have concerns about a delayed order, contact our customer service team:
Thank you for choosing Puravidabracclets. We appreciate your patience as we work to deliver your handcrafted bracelets safely and efficiently—free of charge, no matter where you are in the world.